Reset Microsoft 365 Apps activation state.Unlicensed Product and activation errors in Office.Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows.Enable TLS 1.2 as the default protocol by using this easy fix, and then restart the device.įor more information and troubleshooting guidance, see the following articles:.If you are running Windows 7 or Windows Server 2008, make sure that Service Pack 1 is installed.Be sure to remember this account so that you can install or reinstall Office later, without a product key. Step 2: Sign in with your Microsoft account, or create one if you don't have one.
For more information, see End of support resources for Office. Learn more To redeem a new purchase Step 1: Go to or /setup. Important: Running Microsoft 365 Apps on these older operating systems isn't supported. Some older operating systems, such as Windows 7 SP1, Windows Server 2008 R2, and Windows Server 2012, require an update to enable TLS 1.2 by default. To activate Microsoft 365 Apps, TLS 1.2 must be enabled on the operating system. These errors typically occur if TLS 1.2 is not enabled, although there might also be other causes. Sorry, we are having some temporary server issues.
Sorry, but we’re having trouble signing you in.ĪADSTS9002313: Invalid request. We'll activate Office for you when the issue is resolved. Please make sure you're connected to the internet. This might be due to a network or temporary service issue. You receive one of the following error messages when you try to activate Microsoft 365 Apps on an older operating system, such as Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2, or Windows Server 2012:
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